Help & Support
Find answers to common questions or contact our support team
Need Technical Support?
Can't find what you're looking for? Our support team is here to help!
Email Support
contact@petheroesai.comWe typically respond within 24 hours on business days.
Frequently Asked Questions
Upload 3-5 photos of your pet, select a style or theme, and our AI generates professional-quality images and videos that preserve your pet's unique likeness. We use advanced AI models like FLUX Kontext for photos and Sora 2 for videos.
PetHeroesAI works with all types of pets including dogs, cats, rabbits, birds, reptiles, and more! Our AI is trained to recognize and preserve the unique features of various animals.
For best results, upload 3-5 clear photos of your pet from different angles. Make sure the photos are well-lit, in focus, and show your pet's face clearly. Avoid blurry, dark, or heavily filtered images.
Photo generation typically takes 10-15 seconds. Video generation (using Sora 2) takes 2-5 minutes, but sometimes up to 30 minutes depending on Sora 2 server volume. You can navigate away from the page and we'll track your generation in the background.
Credits are used to generate AI content. Each photo generation costs 1 credit. Video generation costs vary by length and quality. New users receive 5 free photo credits to get started. You can purchase more credits through our pricing page.
Yes! All generated content is saved to your library where you can view, download (including enhanced versions), and share to social media. Downloads are available in high resolution.
We offer three AI enhancement modes: Clarity 2× (1 credit) for quick social media sharing, Aura-SR 4× Large (2 credits) for prints up to 13" with 4096px output, and Aura-SR 4× XL Tiled (3 credits) for large prints up to 27" with 8192px output and seamless tiling for professional quality.
Images you generate are yours to use! However, please review our Terms of Service for specific usage rights and restrictions. Generally, you retain rights to use your generated content for personal and commercial purposes.
No. We do not use your uploaded photos to train public AI models. Your photos are used only to generate your requested content and are stored securely. See our Privacy Policy for details.
You can manage your subscription in your account settings. If you need assistance, contact us at contact@petheroesai.com and we'll help you.
Yes! If a generation fails due to an error on our end, your credits are automatically refunded. Check your credits history to confirm the refund.
We accept all major credit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe. We do not store your card information.
Due to the nature of AI generation services, credits are generally non-refundable once used. However, if you experience technical issues or are unsatisfied with our service, contact us at contact@petheroesai.com and we'll work with you.
Yes. We use industry-standard encryption (TLS/SSL) for all data transmission. Your photos are stored on Cloudflare's secure CDN, and account data is protected with MongoDB Atlas encryption. See our Privacy Policy for full details.
Yes. You can request account deletion by emailing contact@petheroesai.com. We will delete your account, photos, and personal data in accordance with our Privacy Policy and applicable laws (GDPR, CCPA).
Getting Started
New to PetHeroesAI? Check out our quick start guide to create your first AI pet portrait.
Privacy & Security
Learn how we protect your data and what happens to your uploaded photos in our Privacy Policy.
Feedback
Have suggestions or feature requests? We'd love to hear from you at contact@petheroesai.com.