1) Information We Collect
A. You provide
- Account & Contact: name/username, email address, password.
- Content: photos/images/videos you upload (including pet images for likeness), prompts, captions, settings.
- Transactions: subscription/plan, price paid, limited order details (payment processed by our provider; we don't store full card numbers).
- Communications: support requests, feedback, survey responses, marketing preferences.
B. Collected automatically
- IP address, device/OS/browser, language, timestamps, pages/events.
- Cookies, local storage, and session data for login, preferences, analytics, and advertising.
- Approximate location (via IP) for fraud prevention, taxes, and localization.
C. From partners
- Analytics (e.g., Google Analytics or similar) for aggregated usage stats.
- Advertising/retargeting (e.g., Meta/Facebook pixel) for measurement and interest-based ads.
- Single sign-on (e.g., Apple/Google) if you choose to connect.
2) How We Use Information
- Provide Services: create accounts, authenticate, generate/deliver AI images/videos, process orders, support.
- Improve & secure: analytics, troubleshooting, fraud/abuse prevention, service integrity.
- Personalize: remember settings, recommend content, localize experience.
- Marketing (opt-in): newsletters; first-party and retargeted ads; campaign measurement.
- Legal: comply with law/tax and enforce our Terms.
3) Legal Bases (EEA/UK)
Where GDPR applies, we process data under: Contract (to provide Services), Legitimate Interests (security, improvement, analytics), Consent (marketing cookies/emails), and Legal Obligation.
4) Sharing of Information
We do not sell personal information for money. We share with:
- Service providers: hosting/CDN, payments, analytics, customer support, email delivery, advertising.
- Corporate/legal: to comply with law, protect rights/safety, or during a merger/acquisition.
- At your direction: when you connect third-party services.
Under some US state laws, certain ad cookies can be deemed a "sale" or "sharing" for cross-context behavioral advertising. See Your Rights & Choices.
5) Cookies & Tracking
We use cookies/local storage for authentication, preferences, analytics, and advertising (including retargeting). You can manage preferences via our and your browser tools. Blocking some cookies may limit features.
6) Children's Privacy
Our Services are not directed to children under 13 (or under 16 where applicable). If you believe a child provided data, contact us and we will delete it.
7) Data Retention
- Account data: for the life of your account and a reasonable period after closure for legal/fraud reasons.
- Uploads: kept while your account is active; you can delete items where available.
- Logs/cookies: typically retained 12–24 months (varies by tool).
8) AI Image/Video Features
- Your uploads remain yours (see Terms). We process them to provide generation and for safety/abuse prevention.
- We do not use customer uploads to train public models without your explicit permission.
- You are responsible for having rights to any image you upload (pets/people) and for complying with our Terms and applicable law.
9) Your Rights & Choices
Email/Marketing
Unsubscribe anytime via the link in our emails or by writing contact@petheroesai.com.
Cookies/Ads
Open to manage analytics/ads cookies. We honor Global Privacy Control where required.
Access, Delete, Correct (region-dependent)
To request access, deletion, correction, portability, or to opt-out of "sale/sharing" (cross-context ads), email contact@petheroesai.com. We will verify your request as required by law. Authorized agents may act for California residents subject to verification.
10) Security
We apply reasonable administrative, technical, and physical safeguards (TLS in transit, access controls, monitoring). No method is 100% secure—please keep your credentials safe and notify us of suspected misuse.
11) International Transfers
We are US-based but may process data with providers in other countries. Where required, we rely on Standard Contractual Clauses or equivalent safeguards.
12) State-Specific Notices (US)
Categories collected (last 12 months): identifiers (name, email, IP), customer/order info (non-financial), internet/usage activity, inferences for personalization. We disclose to service providers and advertising partners as described above. You may opt out of targeted advertising cookies via or by emailing contact@petheroesai.com.
13) Changes to this Policy
We may update this Policy from time to time. We'll post the new version with an updated effective date, and provide additional notice if changes are material.
14) Contact Us
Questions or requests? Email contact@petheroesai.com